Shipping policy
Shipping & Delivery Policy
Welcome to **SmartShelf**, an online brand owned and operated under **DUTTA COMMERCIAL VENTURES**.
We strive to deliver your home organization products quickly, safely, and transparently across India. Please review our shipping policy below to understand delivery timelines, processing procedures, and order tracking.
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1. Order Processing Times
* **Dispatch Timeline:** All orders are processed and dispatched within **1 to 2 business days** (Monday through Saturday, excluding national holidays).
* **Cut-Off Time:** Orders placed before **2:00 PM IST** are processed the same day. Orders placed after 2:00 PM IST or on Sundays/public holidays will be processed on the next business day.
* Once dispatched, you will receive an SMS/WhatsApp and email confirmation containing your tracking details and courier partner link.
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2. Delivery Timelines & Coverage
We deliver to over **28,000+ pincodes** across India through premier courier partners (including Blue Dart, Delhivery, Shadowfax, Xpressbees, and DTDC).
| Zone / Region | Estimated Delivery Window |
| :--- | :--- |
| **Metro Cities** (Mumbai, Delhi-NCR, Bengaluru, Kolkata, Chennai, Hyderabad) | 2 to 4 Business Days |
| **Tier-2 & Tier-3 Cities** | 3 to 6 Business Days
*Note: Delivery times are estimates and may occasionally experience slight delays during major festive periods, extreme weather conditions, or unforeseen logistics disruptions.*
3. Shipping Charges
* **Prepaid Orders:** We offer **FREE Standard Shipping** across India on all prepaid orders (UPI, Credit/Debit Cards, Net Banking, Wallets).
* **Cash on Delivery (COD):** A flat COD handling fee of **₹49** applies to Cash on Delivery orders to cover courier handling fees.
4. Cash on Delivery (COD) Policy
To ensure smooth order fulfillment and prevent fraudulent orders:
* **Order Verification:** You may receive an automated WhatsApp message, SMS, or phone call to confirm your delivery address and intent prior to dispatch.
* **Delivery Attempts:** Our courier partners will attempt delivery up to **3 times**. If you are unavailable, the package will be returned to our warehouse. Repeated order rejections at the doorstep may lead to a restriction on future COD purchases on our store.
5. Order Tracking
As soon as your package leaves our fulfillment center, a tracking link will be sent to your registered mobile number and email address. You can also track your shipment anytime by visiting our **[Track Your Order]** page on the SmartShelf website.
6. Damaged or Lost Shipments
Your purchase is fully insured during transit:
* **Damaged on Arrival:** If your parcel arrives visibly damaged or tampered with, please record an unboxing video and report it to us within **48 hours of delivery** at support.smartshelf@gmail.com We will issue a free replacement immediately.
* **Lost Shipments:** If a package is confirmed lost in transit by our logistics partner, we will dispatch a replacement or issue a full refund at no additional charge.
7. Business & Grievance Contact
**SmartShelf** is a brand operated by **DUTTA COMMERCIAL VENTURES**.
* **Parent Entity:** DUTTA COMMERCIAL VENTURES
* **Customer Support Email: support.smartshelf@gmail.com
* **Operating Hours:** Monday – Saturday (10:00 AM – 6:00 PM IST)
